Website Care & Hosting

Website maintenance, support and hosting rolled into a cost-effective package. Our award-winning team is dedicated to your success. We’ll maximise website performance to increase sales, whilst saving you time.

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Why choose Figment for Care and Hosting?

  • Save Time

    Save Time

    You’ve got no time to waste fiddling around behind the scenes of your website. We’ll save you all the worry, hassle and stress.

  • Reduce Risk

    Reduce Risk

    Nervous in case you break something? Worried about the damage caused by data breaches, malware and hacks? We’ve got you covered.

  • Reduce Costs

    Reduce Costs

    Our packages give you more benefits, minus all the overheads. On average, you’ll save 87% versus hiring an in-house webmaster.

  • WordPress Experts

    WordPress Experts

    Our WordPress specialists won’t let your website fall apart. We know exactly what to do to keep your site performing perfectly.

  • Increase Traffic

    Increase Traffic

    A speedy, reliable and secure website builds endless trust with Google. That means boosted search traffic, and increased growth.

  • Award-winning Team

    Award-winning Team

    Enjoy jargon-free support from our helpful specialists. With guaranteed response times, you can rely on us like your own team.

What Our Clients Say

  • Shaun O'Neill
    Surrey Hills Garden Buildings
  • Daniel Lewis
    Medical Physician
  • Helen Austin
    Voiceover / Presenter / Actress
  • Ben Sutton-Jones
    Henfield Storage

Care & Hosting Process

  1. Technical onboarding

  2. Analysis / Audit

  3. Technical Setup

  4. Ongoing support and maintenance

  5. Performance review

  • Technical onboarding

    1. Technical onboarding

    A WordPress admin account is all we need for the off. On a different platform? No problem. We’ll let you know how we can upgrade you. Next we’ll copy your site and tune it up in a nice safe testing area ready for a smooth transfer. All done, you’ll get your website owner’s manual packed with useful info and key contacts.

  • Analysis / Audit

    2. Analysis / Audit

    An exclusive tech audit. An expert security review. A look at what’s going on with Google Analytics. Here’s where we work out what might be holding your website back. Once we’re in the know, we’re ready to create your tailored roadmap for success.

  • Technical Setup

    3. Technical Setup

    Our WordPress experts get to work optimising your site so that it’s fast, reliable and secure. We’ll fix underlying problems and configure the site so that it’s ready to leave the garage. And all that means you’ll be ready for more search traffic and sales.

  • Ongoing support and maintenance

    4. Ongoing support and maintenance

    Expert helpdesk. Jargon-free support and training. 24/7 monitoring. Watertight security, and guaranteed response times for complete peace of mind. And for added confidence? Monthly scheduled maintenance, nightly offsite backups AND the reassurance of full GDPR compliance.

  • Performance review

    5. Performance review

    Our quarterly review ensures your website continues to meet your business goals. And for fully maximised performance, there’s our annual website service. The best way to keep you on course for total success.

Packages designed to reduce your risk, and free your precious time.

Google and your website visitors have a few things in common. They all love speedy pages. They’re reassured by security. And they love a reliable site too. But how to make sure this always happens when you’re working hard running your business? An in-house webmaster isn’t always cost-effective. This is where the value of our team’s skills and experience really does make a difference.

Bronze
Silver
MOST POPULAR
Gold
BEST VALUE
Platinum
Diamond
Website Care
Support Desk
It's always great to know you've got expert support at hand when it matters most. And for that, you can count on Figment.
Support Allowance (hours)
With monthly time secured for your support needs, we'll make your business our personal priority. It'll help keep your business goals on track.
1
3
5
10
Custom
Bug Fixes
System bugs can bring a website to a standstill. But good news: our expert pest controllers are ready with fast fixes to blitz those bugs into oblivion.
Expert Consultations
Time to make sure you’re getting the most out of your website. Our regular reviews will help you meet your business goals.
Annually
Quarterly
Quarterly
Quarterly
Custom
Wordpress Upgrades
Regular updates are vital to boost security & enhance features. Why not save time and hassle by letting us take care of them for you?
Wordpress Video Training
WordPress is a brilliant marketing tool, but are you really making the most of it? Keeping up with its latest features? Video training is the answer.
Google Analytics Support
Baffled by filtering? Confused over goal setting? Unsure abut funnels? Leave it all to us. We'll help you get the most out of your website traffic.
WooCommerce Support
Keeping your online shop running 24/7 is vital. Extend your standard support to include eCommerce functionality, including WooCommerce core updates plus crucial bug fixes. All geared towards keeping those sales rolling in.
Staging Site
Want to know how your site updates will look before they go live? A staging site is the answer. Check, approve and only then we'll hit the go button.
Priority Support
Enjoy accelerated response and turnaround times, plus access to our exclusive booking system to schedule a Zoom consultation or call back to discuss your support issue.
Dedicated Webmaster
With your own dedicated webmaster, you get to enjoy ongoing consultancy, strategy and reporting. All geared towards maximising results and driving a better return.
Out-of-hours Support
Standard support runs Monday to Friday, 9am-6pm. With the extended support add-on, you get round-the clock WordPress and technical support, whenever you need it.
Website Hosting
Google Cloud Platform
Fast, secure and scalable hosting. We’ve partnered with Google to give your customers the best online experience and maximise conversions.
Speedy for SEO
Google ranks fast-loading pages higher. With server-level caching, speed optimisation and SSD storage, your site will load quicker than ever.
GDPR Compliant
Everything from cookie control to data retention and recovery is taken care of, easing the burden of GDPR compliance.
SSL Security
Reassurance is key for web visitors. Let them know they're visiting a secure site and get a nice SEO boost with our military-grade encryption.
Security Protection
No one wants unwelcome visitors encroaching their site. Our intelligent IP blocking detects intruders well before they can cause trouble.
24/7 Uptime Monitoring
Day and night, people are online. So, day and night, your site must perform. Our 24/7 monitoring makes sure of it. So you're always open for business.
Nightly Backup
There's a lot to lose if something goes wrong with your website. That's why we back it up, every night, storing the files separately for added protection.
Fully Managed Server
Who has time for tinkering with scripts, plugins and databases? Let us manage your server. That way, you can get on with your day.
Content Delivery Network
We distribute your content over a worldwide network of servers. So your web visitors get the fastest possible page loads, the strain on your hosting platform is reduced, and you save on crucial bandwidth and valuable storage. A faster site, and a much improved user experience result.

Speak to us about Website Care and Hosting

Request a Quote

Website Care & Maintenance

At Figment, we’re dedicated to keeping your business on course for success. That’s why our experts are constantly reviewing the performance of your website. Jumping in to deal with any issues that might be holding it back. Keeping tabs on it 24/7. With our jargon-free support and training, and our guaranteed response times, you’ll feel at total ease. Able to focus your time where it’s needed most.
  • Support/Help Desk

    Support/Help Desk

    It's always great to know you've got expert support at hand when it matters most. And for that, you can count on Figment.

  • Monthly Allowance

    Monthly Allowance

    With monthly time secured for your support needs, we'll make your business our personal priority. It'll help keep your business goals on track.

  • Bug Fixes

    Bug Fixes

    System bugs can bring a website to a standstill. But good news: our expert pest controllers are ready with fast fixes to blitz those bugs into oblivion.

  • Business Review

    Business Review

    Time to make sure you’re getting the most out of your website. Our regular reviews will help you meet your business goals.

  • WordPress Upgrades

    WordPress Upgrades

    Regular updates are vital to boost security & enhance features. Why not save time and hassle by letting us take care of them for you?

  • WordPress Video Training

    WordPress Video Training

    WordPress is a brilliant marketing tool, but are you really making the most of it? Keeping up with its latest features? Video training is the answer.

  • Staging Website

    Staging Website

    Want to know how your site updates will look before they go live? A staging site is the answer. Check, approve and only then we'll hit the go button.

  • Google Analytics

    Google Analytics

    Baffled by filtering? Confused over goal setting? Unsure about funnels? Leave it all to us. We'll help you get the most out of your website traffic.

Website Hosting

Watertight security, a faster server and an expertly maintained website all build trust with Google, improving search engine rankings. So you get to enjoy increased traffic, which equals more sales. With our knowhow, your website is primed and ready to keep delivering on all your business goals. Plus there’s the added reassurance of full GDPR compliance.
  • Fully Managed Server

    Fully Managed Server

    Who has time for tinkering with scripts, plugins and databases? Let us manage your server. That way, you can get on with your day.

  • Nightly Backup

    Nightly Backup

    There's a lot to lose if something goes wrong with your website. That's why we back it up, every night, storing the files separately for added protection.

  • Uptime Monitoring

    Uptime Monitoring

    Day and night, people are online. So, day and night, your site must perform. Our 24/7 monitoring makes sure of it. So you're always open for business.

  • Google Cloud Platform

    Google Cloud Platform

    Fast, secure and scalable hosting. We’ve partnered with Google to give your customers the best online experience and maximise conversions.

  • Speedy for SEO

    Speedy for SEO

    Google ranks fast-loading pages higher. With server-level caching, speed optimisation and SSD storage, your site will load quicker than ever.

  • GDPR Compliant

    GDPR Compliant

    Everything from cookie control to data retention and recovery is taken care of, easing the burden of GDPR compliance.

  • SSL Security

    SSL Security

    Reassurance is key for web visitors. Let them know they're visiting a secure site and get a nice SEO boost with our military-grade encryption.

  • Security Protection

    Security Protection

    No one wants unwelcome visitors encroaching their site. Our intelligent IP blocking detects intruders well before they can cause trouble.

  • Rufus Landricombe
    “I used Figment to optimise my website for local area searches. They provided a great service. Went beyond my expectations in terms of redesigning and adding content to my site and delivered on the optimisation goals they had set out. I now have far more local enquires coming through my website.”
    google stars google stars google stars google stars google stars
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    Vicki Hatton
    Steve and the team at Figment have been fantastic throughout the whole process. From developing our bespoke website, right through to the continuing support and advice that they are always on hand to give. Needless to say, we are very pleased with our professional looking website and continue to get complements from current and new clients. I would definitely recommend.
    google stars google stars google stars google stars google stars
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    James Wilson
    We asked Figment to re-design and develop our eCommerce website. As a start up this was a considerable investment but has proved one of our best business decisions so far. Since working with Figment our business has grown by over 300% and we’re growing each month. We enjoy our partnership especially the professional support and consultations with the team.
    google stars google stars google stars google stars google stars
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    Helen Austin
    Steve and the team offer an incredible, professional and personal service. Their advice, design and technical expertise is invaluable to my business and I couldn't recommend them highly enough.
    google stars google stars google stars google stars google stars
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    Leon Almashan
    “Our new bespoke website looks great, incredible work! We have a beautiful website that effectively works by bringing real business. Figment helped with SEO & our new clients have told me they chose our company ahead of competition as we look more professional. Without a shadow of a doubt, Figment is highly recommended every time.”
    google stars google stars google stars google stars google stars
  • Image
    Lyndon Ferguson
    The team at Figment have produced a great new website for our business. Steve, Emma and the team have been a pleasure to deal with. The job was completed on time and on budget. We had a number of queries during the development process and the response was always prompt and helpful.
    google stars google stars google stars google stars google stars

Frequently Asked Questions

  • How do I get started?

    Request a callback and we’ll be in touch to discuss your requirements and the next steps.

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  • Can I move my WordPress website from another agency or developer to your care and hosting package?

    You sure can. Complete our get started form and we’ll take a look and let you know what’s involved.

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  • I’m not very technical. Will you take care of everything for me?

    Most of our clients aren’t very technical. And most business owners know that tinkering with their website is crucial time away from doing what they are great at. This service is designed for you!

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  • What type of hosting do you provide?

    We’ve partnered with the Google cloud platform to bring you the very best quality hosting for your WordPress site. Thanks to instant-scaling technology, your website will be able to cope when there are spikes in traffic. There’s no need for downtime or a migration to more hardware!

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  • Where are domain names held?

    You can keep your domain name wherever it is registered. We’ll work with your I.T. contact to get the name re-pointed to our servers. If you’re moving the domain from another agency, let us know and we will provide the help you need.

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  • How much does your care and hosting service cost?

    Complete packages start at £150 + VAT per month. We will help you find a package that works for your business.

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  • Is WordPress development work included?

    We include small WordPress development and support tasks within all packages.

    In Bronze and Silver, we cover up to 30 mins per task. Within Gold and Platinum, this extends to 60 mins.

    Typical “small” tasks may include:

    • Adding posts
    • Image cropping, resizing and compression
    • Plugin research and configuration
    • Plugin conflicts
    • Stylesheet changes
    • Troubleshooting
    • Configuring forms
    • Page re-directs and other SEO tweaks
    • Google Search Console user experience issues
    • WooCommerce help
    • General WordPress questions and support

    Please ask our team if you aren’t sure – we’re usually quite flexible.

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  • What does the maintenance service include?

    Everything that goes into keeping your website up-to-date and secure. And support for any pre-existing functionality is included as standard. Interested in new page designs or functionality? Just ask us for a quote.

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  • Where is my data held?

    Your data will be held on our secure servers based in London, UK. We can provide the address of our data centre if required.

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  • Will my website by GDPR compliant?

    If it is a new website designed and built by Figment then we will work with you to ensure it is fully GDPR compliant.

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Speak to us about Website Care and Hosting

Request a Quote

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