Website Care & Hosting Services

Website maintenance, support and hosting rolled into a cost-effective package. Our award-winning team is dedicated to your success. We’ll maximise website performance to increase sales, whilst saving you time.

Why choose Figment for Care and Hosting?

  • Award-winning Team

    Award-winning Team

    Enjoy jargon-free support from our helpful specialists. With guaranteed response times, you can rely on us like your own team.

  • Increase Traffic

    Increase Traffic

    A speedy, reliable and secure website builds endless trust with Google. That means boosted search traffic, and increased growth.

  • WordPress Experts

    WordPress Experts

    Our WordPress specialists won’t let your website fall apart. We know exactly what to do to keep your site performing perfectly.

  • Reduce Costs

    Reduce Costs

    Our packages give you more benefits, minus all the overheads. On average, you’ll save 87% versus hiring an in-house webmaster.

  • Reduce Risk

    Reduce Risk

    Nervous in case you break something? Worried about the damage caused by data breaches, malware and hacks? We’ve got you covered.

  • Save Time

    Save Time

    You’ve got no time to waste fiddling around behind the scenes of your website. We’ll save you all the worry, hassle and stress.

What Our Clients Say

  • Video Testimonial
    Leon Almashan
    Physio Extra
  • John Menicou
    PC Docs
  • Jake Cooke
    The Neuro-Muscular Clinic
  • Video Testimonial
    Zed Juneja
    ZedcarZ

Care & Hosting Process

  1. Technical onboarding

  2. Technical Audit

  3. Technical Setup

  4. Ongoing support and maintenance

  5. Performance review

  • Technical onboarding

    1. Technical onboarding

    A WordPress admin account is all we need for the off. On a different platform? No problem. We’ll let you know how we can upgrade you. Next we’ll copy your site and tune it up in a nice safe testing area ready for a smooth transfer. All done, you’ll get your website owner’s manual packed with useful info and key contacts.

  • Technical Audit

    2. Technical Audit

    An exclusive tech audit. An expert security review. A look at what’s going on with Google Analytics. Here’s where we work out what might be holding your website back. Once we’re in the know, we’re ready to create your tailored roadmap for success.

  • Technical Setup

    3. Technical Setup

    Our WordPress experts get to work optimising your site so that it’s fast, reliable and secure. We’ll fix underlying problems and configure the site so that it’s ready to leave the garage. And all that means you’ll be ready for more search traffic and sales.

  • Ongoing support and maintenance

    4. Ongoing support and maintenance

    Expert helpdesk. Jargon-free support and training. 24/7 monitoring. Watertight security, and guaranteed response times for complete peace of mind. And for added confidence? Monthly scheduled maintenance, nightly offsite backups AND the reassurance of full GDPR compliance.

  • Performance review

    5. Performance review

    Our quarterly review ensures your website continues to meet your business goals. And for fully maximised performance, there’s our annual website service. The best way to keep you on course for total success.

Packages designed to reduce your risk, and free your precious time.

Google and your website visitors have a few things in common. They all love speedy pages. They’re reassured by security. And they love a reliable site too. But how to make sure this always happens when you’re working hard running your business? An in-house webmaster isn’t always cost-effective. This is where the value of our team’s skills and experience really does make a difference when it comes to website care.

Bronze
Silver
MOST POPULAR
Gold
BEST VALUE
Platinum
Diamond
Website Care
Support Desk
It's always great to know you've got expert support at hand when it matters most. And for that, you can count on Figment.
Support Allowance (hours)
With monthly time secured for your support needs, we'll make your business our personal priority. It'll help keep your business goals on track.
1
3
5
10
Custom
Bug Fixes
System bugs can bring a website to a standstill. But good news: our expert pest controllers are ready with fast fixes to blitz those bugs into oblivion.
Advanced Spam Protection Mini
Advanced Spam Protection
Frustrated by spam but don’t want to risk missing out on enquiries? Our state-of-the-art system lets the right messages through, whilst stopping spam in its tracks.
Wordpress Upgrades
Regular updates are vital to boost security & enhance features. Why not save time and hassle by letting us take care of them for you?
Wordpress Video Training
WordPress is a brilliant marketing tool, but are you really making the most of it? Keeping up with its latest features? Video training is the answer.
Google Analytics Support
Baffled by filtering? Confused over goal setting? Unsure abut funnels? Leave it all to us. We'll help you get the most out of your website traffic.
WooCommerce Support
Keeping your online shop running 24/7 is vital. Extend your standard support to include eCommerce functionality, including WooCommerce core updates plus crucial bug fixes. All geared towards keeping those sales rolling in.
Staging Site
Want to know how your site updates will look before they go live? A staging site is the answer. Check, approve and only then we'll hit the go button.
Priority Support
Enjoy accelerated response and turnaround times, plus access to our exclusive booking system to schedule a Zoom consultation or call back to discuss your support issue.
Dedicated Webmaster
With your own dedicated webmaster, you get to enjoy ongoing consultancy, strategy and reporting. All geared towards maximising results and driving a better return.
Out-of-hours Support
Standard support runs Monday to Friday, 9am-6pm. With the extended support add-on, you get round-the clock WordPress and technical support, whenever you need it.
Website Hosting
Eco-friendly Hosting
Using 100% environmentally friendly, carbon neutral servers to minimise environmental impact.
Speedy for SEO
Google ranks fast-loading pages higher. With server-level caching, speed optimisation and SSD storage, your site will load quicker than ever.
GDPR Compliant
Everything from cookie control to data retention and recovery is taken care of, easing the burden of GDPR compliance.
SSL Security
Reassurance is key for web visitors. Let them know they're visiting a secure site and get a nice SEO boost with our military-grade encryption.
Security Protection
No one wants unwelcome visitors encroaching their site. Our intelligent IP blocking detects intruders well before they can cause trouble.
24/7 Uptime Monitoring
Day and night, people are online. So, day and night, your site must perform. Our 24/7 monitoring makes sure of it. So you're always open for business.
Nightly Backup
There's a lot to lose if something goes wrong with your website. That's why we back it up, every night, storing the files separately for added protection.
Fully Managed Server
Who has time for tinkering with scripts, plugins and databases? Let us manage your server. That way, you can get on with your day.
Content Delivery Network
We distribute your content over a worldwide network of servers. So your web visitors get the fastest possible page loads, the strain on your hosting platform is reduced, and you save on crucial bandwidth and valuable storage. A faster site, and a much improved user experience result.

Speak to us about Website Care and Hosting

Request a Quote

Website Care & Maintenance

At Figment, we’re dedicated to keeping your business on course for success. That’s why our experts are constantly reviewing the performance of your website. Jumping in to deal with any issues that might be holding it back. Keeping tabs on it 24/7. With our jargon-free support and training, and our guaranteed response times, you’ll feel at total ease. Able to focus your time where it’s needed most.
  • Google Analytics

    Google Analytics

    Baffled by filtering? Confused over goal setting? Unsure about funnels? Leave it all to us. We'll help you get the most out of your website traffic.

  • Staging Website

    Staging Website

    Want to know how your site updates will look before they go live? A staging site is the answer. Check, approve and only then we'll hit the go button.

  • WordPress Video Training

    WordPress Video Training

    WordPress is a brilliant marketing tool, but are you really making the most of it? Keeping up with its latest features? Video training is the answer.

  • WordPress Upgrades

    WordPress Upgrades

    Regular updates are vital to boost security & enhance features. Why not save time and hassle by letting us take care of them for you?

  • Advanced Spam Protection

    Advanced Spam Protection

    Frustrated by spam but don’t want to risk missing out on enquiries? Our state-of-the-art system lets the right messages through, whilst stopping spam in its tracks.

  • Bug Fixes

    Bug Fixes

    System bugs can bring a website to a standstill. But good news: our expert pest controllers are ready with fast fixes to blitz those bugs into oblivion.

  • Monthly Allowance

    Monthly Allowance

    With monthly time secured for your support needs, we'll make your business our personal priority. It'll help keep your business goals on track.

  • Support/Help Desk

    Support/Help Desk

    It's always great to know you've got expert support at hand when it matters most. And for that, you can count on Figment.

Website Hosting

Watertight security, a faster server and an expertly maintained website all build trust with Google, improving search engine rankings. So you get to enjoy increased traffic, which equals more sales. With our knowhow, your website is primed and ready to keep delivering on all your business goals. Plus there’s the added reassurance of full GDPR compliance.
  • Nightly Backup

    Nightly Backup

    There's a lot to lose if something goes wrong with your website. That's why we back it up, every night, storing the files separately for added protection.

  • Fully Managed Server

    Fully Managed Server

    Who has time for tinkering with scripts, plugins and databases? Let us manage your server. That way, you can get on with your day.

  • Uptime Monitoring

    Uptime Monitoring

    Day and night, people are online. So, day and night, your site must perform. Our 24/7 monitoring makes sure of it. So you're always open for business.

  • SSL Security

    SSL Security

    Reassurance is key for web visitors. Let them know they're visiting a secure site and get a nice SEO boost with our military-grade encryption.

  • Security Protection

    Security Protection

    No one wants unwelcome visitors encroaching their site. Our intelligent IP blocking detects intruders well before they can cause trouble.

  • GDPR Compliant

    GDPR Compliant

    Everything from cookie control to data retention and recovery is taken care of, easing the burden of GDPR compliance.

  • Speedy for SEO

    Speedy for SEO

    Google ranks fast-loading pages higher. With server-level caching, speed optimisation and SSD storage, your site will load quicker than ever.

  • Eco-friendly Hosting

    Eco-friendly Hosting

    Using 100% environmentally friendly, carbon neutral servers to minimise environmental impact.

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    Tania Dangerfield
    “Figment Agency have been fantastic in developing our website and building our SEO campaign over the last few years. We have seen a 50% organic search growth in 12 months and significantly reduced bounce rate. Emma and Steve are incredibly knowledgeable in their business and are always looking at new, innovative ways to improve TAG office website and generate more sales.... thanks guys!”
    google stars google stars google stars google stars google stars
  • Nick Chuter
    “The results were remarkable! Thanks to their diligent work, my website's organic traffic skyrocketed, leading to a significant increase in conversions and revenue. Their meticulous keyword research and optimization techniques truly optimized my website's visibility on search engines. I wholeheartedly recommend this SEO provider to anyone looking to boost their online presence and drive tangible results. With their expertise and commitment to success, they have undoubtedly earned my trust and respect. I'm grateful for their exceptional services and look forward to continuing our fruitful partnership in the future.”
    google stars google stars google stars google stars google stars
  • Rizwan Moledina
    “A super experience - a1 customer service, with a great looking and functioning website that has by far superseded my expectations. Steve and the team have done everything and more to ensure that our brand and new website are a success! On budget and on time !”
    google stars google stars google stars google stars google stars
  • TOTM
    “Strong attention to detail, flexible with a quick turnaround. Really nice people to work with. Would recommend!”
    google stars google stars google stars google stars google stars
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    Adryan Cresswell
    A useful and thorough review of our website which highlighted areas that were strong as well as areas that required improvement. The follow up call service was also thorough and it feels Figment have a genuine wish to help improve conversion rates and AOVs. Some great ideas transpired from this!
    google stars google stars google stars google stars google stars
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    Alison Hildyard
    I have worked with Steve and his team for over 8 years and they are always highly professional, creative and keep me up to date with new web developments that could help my business. Many of my customers say they chose my company over my competitors due to the professional look and clarity of my website – a fine endorsement for Figment!
    google stars google stars google stars google stars google stars

Frequently Asked Questions

  • How do I get started?

    Request a callback and we’ll be in touch to discuss your requirements and the next steps.

  • Can I move my WordPress website from another agency or developer to your care and hosting package?

    You sure can. Complete our get started form and we’ll take a look and let you know what’s involved.

  • I’m not very technical. Will you take care of everything for me?

    Most of our clients aren’t very technical. And most business owners know that tinkering with their website is crucial time away from doing what they are great at. This service is designed for you!

  • What type of hosting do you provide?

    We’ve partnered with the Google cloud platform to bring you the very best quality hosting for your WordPress site. Thanks to instant-scaling technology, your website will be able to cope when there are spikes in traffic. There’s no need for downtime or a migration to more hardware!

  • Where are domain names held?

    You can keep your domain name wherever it is registered. We’ll work with your I.T. contact to get the name re-pointed to our servers. If you’re moving the domain from another agency, let us know and we will provide the help you need.

  • How much does your care and hosting service cost?

    Complete packages start at £150 + VAT per month. We will help you find a package that works for your business.

  • Is WordPress development work included?

    We include small WordPress development and support tasks within all packages.

    In Bronze and Silver, we cover up to 30 mins per task. Within Gold and Platinum, this extends to 60 mins.

    Typical “small” tasks may include:

    • Adding posts
    • Image cropping, resizing and compression
    • Plugin research and configuration
    • Plugin conflicts
    • Stylesheet changes
    • Troubleshooting
    • Configuring forms
    • Page re-directs and other SEO tweaks
    • Google Search Console user experience issues
    • WooCommerce help
    • General WordPress questions and support

    Please ask our team if you aren’t sure – we’re usually quite flexible.

  • What does the maintenance service include?

    Everything that goes into keeping your website up-to-date and secure. And support for any pre-existing functionality is included as standard. Interested in new page designs or functionality? Just ask us for a quote.

  • Where is my data held?

    Your data will be held on our secure servers based in London, UK. We can provide the address of our data centre if required.

  • Will my website by GDPR compliant?

    If it is a new website designed and built by Figment then we will work with you to ensure it is fully GDPR compliant.

  • What support is available if website goes down or there is an issue – what is the timeframe to fix? Etc.

    We categorise requests by urgency. Below are the timelines we work to:

    Urgent (e.g. website outages, core functionality broken)
            Acknowledgement: 1 hour
            Follow Up: 2 hours

    Important (e.g. performance degradation)
            Acknowledgement: 2 hours
            Follow Up: 5 hours

    Moderate (e.g. content changes)
            Acknowledgement: 1 working day
            Follow up: 3 working days

    Please note that the above timings are based upon our support hours: 09:00-17:00. Out of hours, your server will be monitored by our hosting partner for outages only.

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