WordPress Support Services

There’s nothing to beat the reassurance of specialist support. WordPress user? Here’s an added-value website care and hosting service you can totally rely on to save you valuable time and boost sales. All courtesy of an award-winning team of UK-based, dedicated WordPress specialists.

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Why Figment makes the ultimate choice for WordPress support services

  • Award-winning Team

    Award-winning Team

    Enjoy jargon-free support from our helpful specialists. With guaranteed response times, you can rely on us like your own team.

  • Increase Traffic

    Increase Traffic

    A speedy, reliable and secure website builds endless trust with Google. That means boosted search traffic, and increased growth.

  • WordPress Experts

    WordPress Experts

    Our WordPress specialists won’t let your website fall apart. We know exactly what to do to keep your site performing perfectly.

  • Reduce Costs

    Reduce Costs

    Our packages give you more benefits, minus all the overheads. On average, you’ll save 87% versus hiring an in-house webmaster.

  • Reduce Risk

    Reduce Risk

    Nervous in case you break something? Worried about the damage caused by data breaches, malware and hacks? We’ve got you covered.

  • Save Time

    Save Time

    You’ve got no time to waste fiddling around behind the scenes of your website. We’ll save you all the worry, hassle and stress.

What Our Clients Say

  • Zed Juneja
    ZedcarZ
  • Ayman Abd-Elaziz
    homes2let
  • Daniel Burman
    Elegant Bedrooms
  • Leon Almashan
    Physio Extra

Our WordPress Website Hosting & Support Process

  1. Technical onboarding

  2. Technical Audit

  3. Technical Setup

  4. Ongoing support and maintenance

  5. Performance review

  • Technical onboarding

    1. Technical onboarding

    A WordPress admin account is all we need for the off. On a different platform? No problem. We’ll let you know how we can upgrade you. Next we’ll copy your site and tune it up in a nice safe testing area ready for a smooth transfer. All done, you’ll get your website owner’s manual packed with useful info and key contacts.

  • Technical Audit

    2. Technical Audit

    An exclusive tech audit. An expert security review. A look at what’s going on with Google Analytics. Here’s where we work out what might be holding your website back. Once we’re in the know, we’re ready to create your tailored roadmap for success.

  • Technical Setup

    3. Technical Setup

    Our WordPress experts get to work optimising your site so that it’s fast, reliable and secure. We’ll fix underlying problems and configure the site so that it’s ready to leave the garage. And all that means you’ll be ready for more search traffic and sales.

  • Ongoing support and maintenance

    4. Ongoing support and maintenance

    Expert helpdesk. Jargon-free support and training. 24/7 monitoring. Watertight security, and guaranteed response times for complete peace of mind. And for added confidence? Monthly scheduled maintenance, nightly offsite backups AND the reassurance of full GDPR compliance.

  • Performance review

    5. Performance review

    Our quarterly review ensures your website continues to meet your business goals. And for fully maximised performance, there’s our annual website service. The best way to keep you on course for total success.

Specialist WordPress website care plans

All you need to keep your WordPress website working perfectly

Your time is valuable. There are better things you could be doing than making sure your WordPress website is performing as it should be. Checking the pages download fast enough to keep visitors and Google happy. Thinking about whether the latest updates have been installed so security stays sound. Wondering what will happen if a bug takes hold of the site and brings it to a standstill, sending your online store and your reputation crashing.

Taking on your own in-house webmaster doesn’t always make financial sense. But with WordPress support services from Figment, you’ll have all the expertise you need at your fingertips courtesy of one of our WordPress website care plans. So you get to save your time to focus on your role, whilst we take care of online business.

Bronze
Silver
MOST POPULAR
Gold
BEST VALUE
Platinum
Diamond
Website Care
Support Desk
It's always great to know you've got expert support at hand when it matters most. And for that, you can count on Figment.
Support Allowance (hours)
With monthly time secured for your support needs, we'll make your business our personal priority. It'll help keep your business goals on track.
1
3
5
10
Custom
Bug Fixes
System bugs can bring a website to a standstill. But good news: our expert pest controllers are ready with fast fixes to blitz those bugs into oblivion.
Expert Consultations
Time to make sure you’re getting the most out of your website. Our regular reviews will help you meet your business goals.
Annually
Quarterly
Quarterly
Quarterly
Custom
Wordpress Upgrades
Regular updates are vital to boost security & enhance features. Why not save time and hassle by letting us take care of them for you?
Wordpress Video Training
WordPress is a brilliant marketing tool, but are you really making the most of it? Keeping up with its latest features? Video training is the answer.
Google Analytics Support
Baffled by filtering? Confused over goal setting? Unsure abut funnels? Leave it all to us. We'll help you get the most out of your website traffic.
WooCommerce Support
Keeping your online shop running 24/7 is vital. Extend your standard support to include eCommerce functionality, including WooCommerce core updates plus crucial bug fixes. All geared towards keeping those sales rolling in.
Staging Site
Want to know how your site updates will look before they go live? A staging site is the answer. Check, approve and only then we'll hit the go button.
Priority Support
Enjoy accelerated response and turnaround times, plus access to our exclusive booking system to schedule a Zoom consultation or call back to discuss your support issue.
Dedicated Webmaster
With your own dedicated webmaster, you get to enjoy ongoing consultancy, strategy and reporting. All geared towards maximising results and driving a better return.
Out-of-hours Support
Standard support runs Monday to Friday, 9am-6pm. With the extended support add-on, you get round-the clock WordPress and technical support, whenever you need it.
Website Hosting
Google Cloud Platform
Fast, secure and scalable hosting. We’ve partnered with Google to give your customers the best online experience and maximise conversions.
Speedy for SEO
Google ranks fast-loading pages higher. With server-level caching, speed optimisation and SSD storage, your site will load quicker than ever.
GDPR Compliant
Everything from cookie control to data retention and recovery is taken care of, easing the burden of GDPR compliance.
SSL Security
Reassurance is key for web visitors. Let them know they're visiting a secure site and get a nice SEO boost with our military-grade encryption.
Security Protection
No one wants unwelcome visitors encroaching their site. Our intelligent IP blocking detects intruders well before they can cause trouble.
24/7 Uptime Monitoring
Day and night, people are online. So, day and night, your site must perform. Our 24/7 monitoring makes sure of it. So you're always open for business.
Nightly Backup
There's a lot to lose if something goes wrong with your website. That's why we back it up, every night, storing the files separately for added protection.
Fully Managed Server
Who has time for tinkering with scripts, plugins and databases? Let us manage your server. That way, you can get on with your day.
Content Delivery Network
We distribute your content over a worldwide network of servers. So your web visitors get the fastest possible page loads, the strain on your hosting platform is reduced, and you save on crucial bandwidth and valuable storage. A faster site, and a much improved user experience result.

Speak to us about our WordPress website care plans

Request a Callback

WordPress Support Services

Knowing you have expert support on hand to ensure your website runs smoothly offers much-needed peace of mind. And we know that’s important in business. Not only are our experienced WordPress support specialists poised to take care of everything from vital system upgrades to bug fixes, they’re strategists too. That means you get a whole lot more than technical support.

From making sure you’re enjoying the best your website has to offer and meeting your business goals, to video training that keeps you up to date with all the latest marketing features, Google Analytics advice designed to get the most out of your web traffic and eCommerce support geared towards keeping those sales rolling in, you really are in safe hands with our dedicated WordPress experts.

  • Google Analytics

    Google Analytics

    Baffled by filtering? Confused over goal setting? Unsure about funnels? Leave it all to us. We'll help you get the most out of your website traffic.

  • Staging Website

    Staging Website

    Want to know how your site updates will look before they go live? A staging site is the answer. Check, approve and only then we'll hit the go button.

  • WordPress Video Training

    WordPress Video Training

    WordPress is a brilliant marketing tool, but are you really making the most of it? Keeping up with its latest features? Video training is the answer.

  • WordPress Upgrades

    WordPress Upgrades

    Regular updates are vital to boost security & enhance features. Why not save time and hassle by letting us take care of them for you?

  • Business Review

    Business Review

    Time to make sure you’re getting the most out of your website. Our regular reviews will help you meet your business goals.

  • Bug Fixes

    Bug Fixes

    System bugs can bring a website to a standstill. But good news: our expert pest controllers are ready with fast fixes to blitz those bugs into oblivion.

  • Monthly Allowance

    Monthly Allowance

    With monthly time secured for your support needs, we'll make your business our personal priority. It'll help keep your business goals on track.

  • Support/Help Desk

    Support/Help Desk

    It's always great to know you've got expert support at hand when it matters most. And for that, you can count on Figment.

WordPress Website Hosting

Top search positions mean increased online visibility, which in turn drives more traffic to your website. Naturally, more traffic leads to boosted sales. The perfect recipe for business growth. There are certain things your website needs though if it’s going to build trust with Google and the other search engines. But did you know that website hosting plays a vital role here?

At Figment, we offer dedicated WordPress website hosting as part of our WordPress website maintenance services. This is a hosting package that is fully inclusive, GDPR compliant, and engineered to support your business goals. Because we understand that there really is nothing more important than achieving your ambitions.

  • Nightly Backup

    Nightly Backup

    There's a lot to lose if something goes wrong with your website. That's why we back it up, every night, storing the files separately for added protection.

  • Fully Managed Server

    Fully Managed Server

    Who has time for tinkering with scripts, plugins and databases? Let us manage your server. That way, you can get on with your day.

  • Uptime Monitoring

    Uptime Monitoring

    Day and night, people are online. So, day and night, your site must perform. Our 24/7 monitoring makes sure of it. So you're always open for business.

  • SSL Security

    SSL Security

    Reassurance is key for web visitors. Let them know they're visiting a secure site and get a nice SEO boost with our military-grade encryption.

  • Security Protection

    Security Protection

    No one wants unwelcome visitors encroaching their site. Our intelligent IP blocking detects intruders well before they can cause trouble.

  • GDPR Compliant

    GDPR Compliant

    Everything from cookie control to data retention and recovery is taken care of, easing the burden of GDPR compliance.

  • Speedy for SEO

    Speedy for SEO

    Google ranks fast-loading pages higher. With server-level caching, speed optimisation and SSD storage, your site will load quicker than ever.

  • Google Cloud Platform

    Google Cloud Platform

    Fast, secure and scalable hosting. We’ve partnered with Google to give your customers the best online experience and maximise conversions.

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    Jane Stewart
    From the outset Steve and the team have shown initiative, enthusiasm and expertise. They have produced a site which is fresh and modern and importantly a flexible tool that we can control directly allowing much greater involvement with our membership. The ongoing support has been both professional and personal. It has been a learning experience for us all but moreover a lot of fun!
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    Daniel Burman
    Amazing service as usual from the figment team, very pleased with the attention to detail and the finished product was just as we expected. We would recommend to anyone, thanks again.
    google stars google stars google stars google stars google stars
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    Rowan Barry
    Barry Bros has been working with Figment for over 8 years and they are a pleasure to work with. After redesigning our site, they started optimising it for search engines. This has generated huge growth in Google traffic. They also manage our blogs, social content and our newsletter, which has kept us engaging with our current customers as we are time poor. We trust them as part of our team and highly recommend!
    google stars google stars google stars google stars google stars
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    Karim Elkary
    “An absolute pleasure to work with. As someone who is very tech UN-savvy, I was very apprehensive about setting up a new website. Steve and his team were brilliant from start to finish, taking the time to talk me through it and produce a great website from scratch. I also found their service excellent value for the time and effort they put it. I would highly recommend Figment Agency for any web design / management.”
    google stars google stars google stars google stars google stars
  • 2D Logo
    ZedcarZ
    “Figment have done an absolutely fantastic job of re-branding my business. They have redesigned the website and wow it looks absolutely fantastic and professional. They treated my project as if it was their own business they were trying to redesign. They have just started the SEO project and have already proved worthy of the investment. Many thanks to the whole team – keep up the great work!”
    google stars google stars google stars google stars google stars
  • Rizwan Moledina
    “A super experience - a1 customer service, with a great looking and functioning website that has by far superseded my expectations. Steve and the team have done everything and more to ensure that our brand and new website are a success! On budget and on time !”
    google stars google stars google stars google stars google stars

Frequently Asked Questions

Speak to us about our WordPress website care plans

Request a Callback

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